Four Essential PM Skills You Won't Learn from the PMBOK® Guide - 2018901

Wednesday, March 28, 2018 - Thursday, March 29, 2018
8:00am - 5:00pm


This course will cover four half-day topics:

Managing Project Issues – Issues are major problems that require outside help to resolve. Issues can potentially doom a project. Therefore identifying and managing issues are critical success factors. Project managers may come in contact with issues as part of their management routine; however effectively managing them is far from a routine activity. An unresolved issue could directly impact cost, scope and time and the development and execution of an issue management plan is the project manager’s best weapon. This part of the class focuses on determining if a situation or problem is a true issue and, if so, helps determine the most effective way to manage it. Students will create a practical issue management plan, evaluate the impact of issues, and use tools and techniques for determining viable resolution options.

Organization and Project Leadership Skills - There are many characteristics and traits of a good leader that are difficult to define. Most are skills that are developed over time but how can someone achieve them? This portion of the class will explore the qualities of leadership and provide a better understanding of how to develop these skills. It will also demonstrate specific areas that require focus and the different roles and behaviors a leader must have to be successful. As a result, each student can build an action plan, based on their own style, to become a good leader.

Negotiating for Success – Negotiating is a critical business skill in establishing agreements between parties. This section of the course teaches the fundamentals for successful negotiation including establishing requirements, tactics to utilize, and influencing negotiations. It also covers the guidelines for conducting a successful negotiation and facilitating communication. Students will also learn how to gain control in a negotiation, use various negotiation tactics, and deal with unethical negotiation tactics.

Recovering Troubled Projects - When is the last time you worked on a project that was planned and executed perfectly and where you met expectations in terms of budget, deadline and product quality? Although no project is absolutely perfect, most projects are probably completed with an “acceptable” amount of problems and stress. Of course, there are other projects that meet the criteria of “troubled”. These projects have significant problems in meeting their deadline, budget or deliverables – perhaps all three. The purpose of this topic is to help determine whether a project is “troubled” and if so, to lay out a process to turn the project around. A troubled project is too far gone to meet the original expectations. However, this part of the class will show you processes and techniques designed to reset expectations and then to successfully deliver the project to meet the revised commitments

Course objectives:

Managing Project Issues

  1. Understand what issues are and the implications of not addressing them
  2. Establish an issue management process when defining the project work, and follow it throughout the project
  3. Utilize problem solving techniques to determine viable issue resolution alternatives
  4. Understand the roles and responsibilities for issue management

Organization and Project Leadership Skills

  1. Understand what leadership is and identify effective leadership behaviors
  2. Develop a vision and enable your team to execute on your vision
  3. Understand leadership responsibilities in terms of training and succession planning. Identify various leadership styles and when to use them
  4. Understand how to coach and develop teams
  5. Learn how to motivate and empower
  6. Learn effective delegation
  7. Learn to instill values, ethics and trust

Negotiating for Success

  1. Plan a negotiation and what influences a negotiation
  2. Gather information about the other party
  3. Formulate a plan for agreement
  4. Conduct and control a successful negotiation
  5. Recognize different tactics used for advantage during negotiation

Recovering Troubled Projects

  1. Determine if a project is “troubled”?
  2. Define and plan a recovery project.
  3. Assess the cause of the troubled project.
  4. Develop and activate a recovery plan.
  5. Ensure the troubled project completes within revised expectations.

Who should attend:

  • Project managers
  • Managers, staff members, customers, and clients who are affected by these topics


Kris Ballard lives in Atlanta, GA, and has a B.S. in Computer Science from the University of Georgia. She holds a Project Management Professional (PMP®) certification from the Project Management Institute.

Kris has over 35 years of experience in: management consulting (PwC); strategy, planning and portfolio management; organizational change leadership; process management; and program/project management of large, global information technology projects. She’s worked internationally and in the US with both public and private sector organizations such as M&M/Mars, Delta Airlines, The Coca-Cola Company, Johnson & Johnson, Honda, numerous state government agencies in California and Georgia, and various federal government agencies.

Kris most recently spent over 20 years at The Coca-Cola Company leading their business intelligence practice, acting as the CIO for the global marketing function, and leading the PMO for the global application delivery function and the global infrastructure/operations function. In the PMO roles, she was responsible for design, implementation, governance and execution of portfolio management and program/project management processes.


$ 676 --- PMI Atlanta Chapter Member
$ 906 --- Non-members

First 10 registrants get $100 OFF with coupon code: First10_2018901

PDUs Earned

PMP: 16


Northpoint Executive Suites
11175 Cicero Drive, Suite 100
Alpharetta, GA 30022

Please note that walk-ins on the same day as class are not allowed. Registration must be completed on-line in advance of RSVP date provided in course description. 

* For information on the event, please contact Lindsay Hendrix at 770-795-9097 at TenStep, Inc.  Refunds will be processed by TenStep, Inc.

Event Properties

Event Date 03-28-2018 8:00 am
Event End Date 03-29-2018 5:00 pm
Registered 7
Cut off date 03-27-2018 2:00 pm
Individual Price $906.00
Northpoint Executive Suites Alpharetta
11175 Cicero Drive, Suite 100
Northpoint Executive Suites Alpharetta
$906.00 18
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