Healthcare Forum - 200219

Emotional Intelligence

presented by Mark Higham

The PMI Atlanta Healthcare Forum has 9 planned sessions throughout 2020. Proposed topics include IT & IT PMO in Healthcare, Healthcare SME/Domain Forums such as Clinical, Laboratory, Research, Tomorrow's Healthcare & Government practices/law, Thought Leadership in Healthcare, and Innovation in Healthcare Technology.

Presentation

The use and application of emotional intelligence is rated a top five soft skill according to a recent published survey from LinkedIn based on an assessment of thousands of job postings in calendar year 2019. By definition, emotional intelligence is the ability to perceive, evaluate and respond to both your own emotions and those of others, yet this skill is composed of several components which you have an opportunity to develop and improve over your career. Developing and improving your emotional intelligence can bring personal rewards, but also foster strong relationships with peers and leadership who collectively help to achieve your shared goals.

In this presentation, you will learn three important attributes of developing emotional intelligence: its definition, its relationship to your psychological profile and the reason for developing it. In addition, you will learn about the four components of emotional intelligence that you will leverage along with a few techniques for developing and improving your personal performance and your interpersonal relationships.

Biography

Mark knows the experience of customer relationships and the range of emotions, including frustration and being overwhelmed, to effectively manage these encounters. For the past twenty years, Mark has developed an award-winning track record as a manager and a senior analyst with his customer relationships and applying effective emotional intelligence techniques.

Mark combines both project management, programming and customer relationship management experience to deliver customer value. He enjoys sharing examples of his experience to help his peers develop and excel with emotional intelligence.

Mark is most active on LinkedIn where he posts about Project Management, SAS Programming, Big Data Analytics and Organizational Development.

When

Wednesday, February 19, 2020, 6:00 PM - 8:00 PM

Where

Philips Healthcare, 13560 Morris Road, PHA University Room, Alpharetta, GA 30004

Fees

PMI Atlanta Member: $12.00, Early Bird Rate $10.00 through February 12th
Non-Member: $15.00, Early Bird Rate $13.00 through February 12th

Forums no longer accept cash registrations at the door.  Please register in advance or via credit card at the door.

Meeting content, presenter, and location are subject to change. Refunds will not be made for changes in meeting content, presenters, or locations. 

PDUs

Earn 1 PDU
Talent Triangle Category: Leadership

PDUs can be claimed here.
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