By Alex Blench, PMP

The PMI Atlanta Governance Forum hosted a discussion with Kirk Talbott, Deputy CIO for the City of Atlanta. Kirk drove a PMO transition in Lake County, IL and brings his experience standing up PMOs to Atlanta and the Atlanta Governance Forum.

Overview

Building a PMO in an organization where siloes have established their own cultures is no small challenge. In culturally diverse organizations such as a city government, the PM cannot be the only person advocating for change. Kirk underscores the importance of a champion in upper-level management in achieving buy-in from your stakeholders.

  • Keys to success
    o When dealing with large groups, cluster by area of interest. These clusters then elect delegates to represent their teams in the decision making process.
    o Benchmark project completions against prior years to demonstrate value and build consensus.
    o Remove ambiguity by creating criteria for success.
    o Limit Project Inductions to team capacity; keep WIP under control.
    o Gear your solutions to alleviate the pain caused by current processes.

“The cause of the pain that will get people in the room to talk about changing things”

Forum Highlights

Kirk stood up a PMO in 2 years by achieving high level support for his ideas and by adapting his solutions to the needs of the internal stakeholders. His tactics often focused on personal relationships, building consensus, and communicating the advantages of Project-based work over functional workflow. Successful sustainability is dictated by the extent to which internal stakeholders accept change and stick to new processes.

Special thanks to our presenter Kirk Talbott for an engaging discussion and sharing lessons learned from over 24 years of experience IT Governance.

If you would like to learn more about Governance and the value it brings to projects, please join us at a future forum. The calendar can be found on the PMI Atlanta web site at http://www.pmiatlanta.org

Thank you to our sponsors at Global Payments for making this event possible.


About PMI

PMI Atlanta serves project managers in Metro Atlanta, and we're an active resource to corporations, community and government agencies throughout north Georgia. With over 4,000 members, PMI Atlanta is the second largest chapter in the US and fifth largest in the world. Our professional expertise span across industries; we’re the professionals building healthcare information technology systems, the engineers developing smarter public transportation, and the planners growing our communities more efficiently.

Written by Glenn Boylan, PMP

As part of PMI Atlanta’s career month, the Technology Forum and Healthcare Forum combined in July to hold a recruiter panel discussion. The panel featured Brittney Schelich, Business Development Manager, Rezult Group; David Sheehan, Atlanta Branch Manager, Robert Half Technology and The Creative Group; Holly Bail, Talent Manager, OneSpring; and Boyd Christian, Director and Atlanta Office Leader, CapTech.

Hewlett Packard Enterprise in Alpharetta was gracious enough to host the two forums. Our thanks go out to HPE. Nancy Berlin and Steve Kruger started the festivities. They reviewed the upcoming Atlanta chapter meetings, and reminded everyone that both the Technology and Healthcare Forums, as well as the Atlanta chapter, have volunteer opportunities available. Volunteering is a great way to try out a “stretch” assignment to see if it’s something you’d like to pursue further. And you get PDUs for volunteering! For details on either upcoming meetings or volunteering, go to www.PMIAtlanta.org.

IMG0734Nancy then introduced the panel who gave some opening remarks. Brittney told us that the Rezult Group started in 2001 and focuses primarily on healthcare IT. Holly said OneSpring specializes in rapid development and deployment of web apps. Boyd introduced CapTech, which has been in Atlanta for 17 years and is a management and IT consulting firm. David told us about Robert Half Technology and The Creative Group, which are strong on managed services.

The first question given to the panel was what hiring trends they were seeing in 2017. The answers included data scientists, implementation lifecycle managers, Agile transformation leaders and Agile coaches, network security, and big data opportunities. The panelists made a point of saying that no matter what the position, candidates that show overall intellectual curiosity, have credentials, and can show a history of positive ROI on their projects will have a leg up on the completion.

Brittney and David primarily answered the question of how to break into healthcare IT if you’re not already in that field. (It was noted that healthcare is the largest industry in Atlanta.) Having a clinical background, or showing awareness of clinical issues was an important step. There is training available for that for those who do not have clinical experience.

When Nancy asked the panel what was the best way to secure a job, Boyd answered it is best to be referred by someone you know at the company. Every other panelist vigorously nodded in agreement, settling that question.

Holly kicked off the discussion on resumes, emphasizing that resumes need to be visually appealing, with lots of white space. Studies have shown that a person reviewing resumes assesses it in about six seconds, so the need for it to be attractive is critical. A recent trend is to include graphics in the resume. One example is to show your strengths using icons, another is to use icons next to your LinkedIn URL or tools you use on your job. But it was noted that graphics can take up a lot of space and should be used judiciously.

It may seem obvious, but make sure your resume has NO ERRORS. Any errors in spelling, punctuation, or grammar send a very negative message. Fonts should be consistent throughout, and easy to read.

As far as resume length, it was generally agreed by the panel to try to keep your resume to two pages, but four pages might be OK for a senior level person if the content is compelling enough. Try to limit yourself to 3 to 4 bullet items per job, and include ROI information when appropriate.

Some final notes on resumes that everyone on the panel agreed on was to send resumes in pdf format and to customize the resume for the job you are applying to. And with regard to career gaps, such as due to unemployment or time spent with family, the panel agreed that it was best to “own it”. Put it on your resume and explain what was happening. (Unless you spent the time sitting on the couch playing video games. Don’t put that.)

If you are looking for an executive level position, they are out there, but the higher you go the fewer opportunities there are. Strong communication skills are a must for these jobs, and you should be prepared to relocate.

The panel was asked how to handle the “What is your current salary?” question that frequently comes up in interviews. (It was noted that several states have made it illegal to ask this question, but Georgia has not.) One good way to answer that is to do research on the position you’re looking to get, and answer the question with regards to what you expect to make if you are hired.

The panel also attacked the not insignificant question of how to maintain work/life balance. They all agreed that if you find a job you are passionate about, doing something that makes you happy, work/life balance won’t be an issue because you’ll be doing what you love – and loving what you’re doing. Constantly assess your work situation and realize that you have one life to live and it’s all (work and non-work) connected. Having 3 to 4 people in your life who you can counsel you can prove to be enormously helpful.

Be sure to view the photos from the event!

A big thank you from both the Technology and Healthcare Forum to Brittney, David, Holly, and Boyd for their time and some great career information.

The next Healthcare Forum will be on Wednesday, August 16th, at Philips Healthcare in Alpharetta. There will not be a Technology Forum meeting in August. The Tech Forum will, as The Happenings so famously sang, see you in September.

By Kashif Choudry

The April PMI Atlanta Governance Forum hosted Joseph Sisto, Director of the Global Sales and Marketing PMO at IHG (Intercontinental Hotels Group). The topic chosen by Joe is called “Super-Sized Vendor Management and Vendor Governance”. The importance of Vendor Governance is becoming increasingly important for organizations and PMOs can be a true partner in addressing the challenges.

Overview:
Joe focused his discussion on a massive transformation effort currently underway at IHG, which involves the replacement of the current Global Reservation System (GRS). As one can imagine, an effort of this scale involves an enormous budget and requires the ability to govern several large vendors.

GRS Program Governance includes the following functions, and every function requires vendor management / governance:

  • Program Planning and Project Management
  • Financial Governance
  • Program Governance / Performance
  • Process Standards & Tools
  • Program Reporting

One of the key takeaways from the discussion was that the PMO must work in lockstep with Procurement/Vendor Management. Joe’s experience in working with Vendor Partnerships has shown us that there are many facets to strategic vendor governance to ensure compliance and success.

Another key takeaway was the need to manage the relationship and setting expectations with Vendors/Partners. This includes the following:

  • Stakeholder relations
    o Congruence in reporting
    o Forecasting of dates
    o Meetings/Messages
  • Governance of Agreement
    o Changes and Amendments to Contract
  • Policy/behavior/ethics
    o Ethical Behavior in compliance
    o Alignment with our company policies
    o Hotel interactions

The key message was that while some things may appear obvious within the organization, for example: reporting congruence (definitions of green, yellow, red); these have to be spelled out with vendors. Otherwise, the situation can spiral out of control quickly. It pays to invest in spending the time up-front to clearly set the expectations with the vendors. Joe mentioned that when the GRS program kicked off, he painstakingly walked the vendors through the expectations.

Special thanks to Joe Sisto for sharing the lessons learned and thought leadership. This is the second time that Joe has presented at the PMI Governance Forum, and we appreciate his willingness to share valuable ideas with the Atlanta PMI community.

We would also like to thank our sponsors at Global Payments for being our steady and supportive hosts for 3+ years.

If you would like to learn more about Governance and the value it brings to projects, please join us at a future forum. The calendar can be found on the PMI Atlanta website


ABOUT PMI
PMI Atlanta serves project managers in Metro Atlanta, and we're an active resource to corporations, community and government agencies throughout north Georgia. With over 4,000 members, PMI Atlanta is the second largest chapter in the US and fifth largest in the world. Our professional expertise span across industries; we’re the professionals building healthcare information technology systems, the engineers developing smarter public transportation, and the planners growing our communities more efficiently.

By Kashif Choudry

The May PMI Atlanta Governance Forum hosted Magaline Harvey, PMP. Magaline is an accomplished Project Management Consultant who leads Training and Mentoring in her role as VP of ACS Professional. Magaline did a fantastic job in taking a governance topic “Do’s and Don’ts for new PMOs” and making it easy to understand and digest for the audience members, even those that aren’t currently in a Governance role.

Overview

If you are starting a PMO, or a program governance body, what are the key success factors to keep in mind? Magaline made note of the following:

  • Executive Buy-In (this is paramount)
  • Defining Strategy
  • Where does PMO Fit within Big Picture
  • Operational Level Agreements / Service Level Agreements and Mapping
  • Management By Objectives

As far as definition of the strategy, one of the key messages is that you need to build a “Leadership Culture” rather than a “Management Culture”. The leadership culture encourages innovation, growth, and fulfillment of potential. To illustrate this idea, Magaline presented this slide which juxtaposed how the two types of cultures compare with each other. This slide resonated strongly with our audience:

Leadership Culture          Management Culture 
 Invest in People  Invest in Tools
 Encourage Risk  Punish Failure
 Collaborate  Compete
 Challenge Everything  Protect Status Quo
 Reward Contribution  Reward Potential
 Close GAPS  Set Boundaries
 Think Span of Influence        Think Span of Control


The highly interactive discussion helped the audience members benefit from the concepts highlighted by Magaline in their roles as Project Managers. The volume of questions prompted Magaline to set up a follow-on virtual session on a later date to help answer open items that could not be addressed in the meeting.

We’d like to give special thanks to Magaline Harvey for sharing her lessons learned and her open hand to take on a mentoring relationship with audience members.

We would also like to thank our sponsors at Global Payments for being our steady and supportive hosts for 3+ years.

If you would like to learn more about Governance and the value it brings to projects, please join us at a future forum. The calendar can be found on the PMI Atlanta website.


ABOUT PMI

PMI Atlanta serves project managers in Metro Atlanta, and we're an active resource to corporations, community and government agencies throughout north Georgia. With over 4,000 members, PMI Atlanta is the second largest chapter in the US and fifth largest in the world. Our professional expertise span across industries; we’re the professionals building healthcare information technology systems, the engineers developing smarter public transportation, and the planners growing our communities more efficiently.

Written by Glenn Boylan, PMP

The March Technology Forum featured a fascinating presentation titled "The Data Driven Revolution: The Future of Corporate Technology", presented by Steven Kostyshen.

My reaction to Mr. Kostyshen’s talk can be summed up in two words. Mind. Blown.

Co-chairs Nancy Berlin and Steve Kruger opened the Forum, which was once again hosted by Hewlett-Packard Enterprise in their beautiful new café. Nancy and Steve reviewed the upcoming Atlanta chapter meetings, including two new “PM in the AM” events coming up in April – one at the Georgia International Convention Center near the airport on the 18th, and the second at Alpharetta Presbyterian Church on the 19th.

They also reminded everyone that both the Technology Forum and the Atlanta chapter have numerous volunteer opportunities available. Becoming a volunteer helps the chapter, grows your network, and gets you additional PDUs. That’s a win-win-win.

Go to the chapter web site at www.PMIAtlanta.org for all the details on upcoming meetings and volunteering.

Nancy then introduced Steven Kostyshen. His talk was a futuristic discussion about what Steve believes will be unprecedented change in almost all aspects of society due to the advancements in Machine Learning (ML) and Artificial Intelligence (AI).

Steve has worked internationally in over two dozen countries and dealt with senior executives at numerous Fortune 500 companies. He’s now an angel investor assisting young entrepreneurs and their new enterprises.

Any discussion of what will happen in the future is obviously speculative to some degree, but Steve has been around technology most of his career, so he has some perspective. He discussed how he spent a lot of time at those Fortune 500 companies explaining to their executives the anticipated benefits of a then new technology called “the Internet”. Steve recalled that at that time, the promises of the Internet seemed very grandiose. But in retrospect those grandiose promises turned out to be much less than what the Internet actually delivered.

In looking toward the future, it’s instructive to look at the history of how technology impacted industry. Steve told us that the Ford Motor Company used to estimate their cash flow by comparing the height of their stack of Accounts Receivable receipts to the height of their Accounts Payable stack. Financial work was one of the first work areas to be impacted by computers, and more of white collar labor soon followed.

A good approximation is that it took about 40 years for computerization to get to the point it’s at today. Even though 40 years is not long for the significant amount of change that has occurred, it only took that long because humans were integral to developing and implementing the technology.

The very dramatic difference that Mr. Kostyshen sees now is that with ML and AI, humans are essentially eliminated from the development and implementation of technology.

Computers learn faster than humans. Computers propagate knowledge faster than humans. Computers do not resist change. ML and AI will create a hyper competitive environment that may threaten not only those who oppose it, but also those who accept it. Steve anticipates more change in the next 10 years than we’ve seen in the last 30.

Mind. Blown.

Steve expects significant functional impacts to human capital management (recruitment, performance analysis, employee satisfaction) and customer relationships (customer lifecycle management, demand generation, and customer segmentation).

The three largest growth areas of the economy right now are healthcare, education, and leisure. Both healthcare and education are ripe for automation. Jobs within those industries may soon follow travel agents, stock brokers, and architects – which are jobs that Steve said have had the largest losses due to the Internet.

The key to all this is no surprise. It’s data. Having and leveraging data will be key.

This will take a change in perspective for many companies, which today see data as a cost or a liability. Plus, there are significant challenges to the effective use of data, not the least of which is its enormous quantity. Another fundamental shift that will be required is for companies to organize their data based on business needs, not system needs.

Steve thinks that the organizations who stand to benefit the most and the quickest are Google, Facebook, and Amazon because they have the data. And they are leaders in leveraging the data they have.

Mr. Kostyshen’s presentation wrapped up with a lively Q&A session with the Forum participants. Our thanks again to Steve for this very interesting presentation.

Please plan to join us at the next Technology Forum which will be on Tuesday, April 25th, also at the HP-E office in Alpharetta.

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