Healthcare Forum

“What to Do When You Don’t Know What to Do: The Joys of Non-Specific SOWs”: March Healthcare Forum Summary

Written by Nevella Paul, MBA, PMP

PMI Atlanta’s Healthcare Forum attendees were pleasantly enlightened with the engaging presentation delivered by Brett Byrnes, Project Manager, Implementation Services at nThrive. Brett began has presentation with three intriguing questions:

  1. Where do the Client expectations originate?
  2. What is Statement of Work (SOW)?
  3. How do they become mismatched?

These questions led into a case study that created an interactive discussion on project expectations and what to do when the expectations are not clearly defined. The case study focused on a Patient Accounting System (PAS) conversion project.

Brett delved into the case study by sharing the general background information, initial requirements and the standard timeline for the project. He discussed the importance of having a SOW defined at the beginning of the project and the need to continuously managing expectations throughout the project. The lack of a SOW will mostly like cause scope creep and other changes to the projects. These unmanaged and unexpected changes will create rework in the project management life cycle and subsequently increase the likelihood of project failure.

When this occurs, what do you do now?
Option 1: RUN AWAY or Option 2: Manage Expectations

You should manage the expectations by:

  • Communicating with the Project Team
  • Communicating with the Stakeholders
  • Enact the Change Management Process

Executing these steps will help get the project back in line and increase the potential of project success.

Presentation key takeaways:

  • If there is no SOW or SOW is not clearly defined do not move forward with the project.
  • Plan, Plan, Plan before you execute! If it takes 4 months to plan, DO IT!
  • Pre-planning, do more up front. It will save time and effort throughout the project.
  • Everyone should know their responsibilities and they should be outlined in the Master agreement.
  • Client responsibilities and “Our” responsibilities need to be quantified with dates.
  • The Change Management Process is key in any project

Brett concluded his presentation with a question and answer session, and Lasondria Hill closed the meeting by thanking Brett and the Healthcare Forum participants.

Please join us Wednesday, April 16 from 6:00 p.m. to 8:00 p.m. at the Healthcare Forum for the:

Keynote Presentation: “How a Combination of Treatments and Vaccines Is Creating a Paradigm Shift in Combating Infectious Diseases” presented by Darnisha Harrison, President and CEO, Ennaid Therapeutics

Location: Philips Healthcare
PHA Academy
One Deerfield Centre
13560 Morris Road
Alpharetta, GA 30004


“When Your Operating Room Becomes a Construction Zone: Operating Room Renovations and Infection Control”: October Healthcare Forum Summary

Written by Lasondria Hill

PMI Atlanta’s October Healthcare Forum was treated to a fascinating tour of an operating room during construction. Deitra Erickson, Operating Room Manager at Grady Memorial Hospital, was the speaker for the evening and gave an engaging presentation detailing the challenges and processes involved with constructing not one but 18 new operating rooms at Piedmont Hospital, where Deitra formerly worked.

Founded in 1905, Piedmont Atlanta Hospital began as a 132-bed, five-story annex. Today, it’s a 488-bed acute tertiary care facility that has more than 4,000 employees and more than 1,100 physicians.
Deitra has worked in the operating room since 1993 and has held various leadership positions, both in the U.S. and abroad, since 2001. She has served as a clinical liaison for many construction projects, most notably a three-year reconstruction of the entire perioperative services at Piedmont.

Deitra began her presentation by identifying the challenges associated with the construction project:
    1. Started with 20 operating rooms
    2. Construct 18 new operating rooms
    3. Keep 19 operating rooms operational
    4. 36-month completion schedule
    5. Maintain the highest level of infection control
    6. Keep the peace

This extraordinary project extended beyond the operating rooms to include PACU/post-op, pre-op/AM admit, as well as increasing square footage for storage and equipment. Needless to say, the project required extensive planning through each phase.

The original project schedule included 23 phases, with a timeline of December 2006 to November 2009. However, the actual schedule consisted of 57 phases and was completed in mid-December 2009. Even with an extended completion date and 450 changes to the scope of work, infection control was maintained throughout the project, and the owner saw a 1.5% cost savings.

Deitra noted that communication was crucial to move this project forward and for it to be successful—especially when dealing with patient care and infection control while supporting a hospital staff in saving lives in the midst of a construction zone for three years. Daily meetings helped keep everyone informed, ensure nothing was lost in translation and keep the project on track.

Key takeaways from the project:
    1. Communication is key.
    2. Trust your team.
    3. Flexibility is a must.

Deitra concluded her presentation with a question and answer session, and Gray Terry closed the meeting by thanking Deitra and the Healthcare Forum participants.

Please join us Wednesday, November 16 from 6:00 p.m. to 8:00 p.m. as the Healthcare and Technology Forums combine for the final forum of 2016! This forum will consist of a keynote presentation and a roundtable discussion.

Keynote Presentation: "A Glimpse of How Data, Analytics and Cognitive Computing is Changing the World" presented by Nancy Berlin, IBM Analytics - Big Data
Roundtable Discussion: Focus will be on topics and speakers and where Technology and Healthcare should continue to conduct joint forums.


Location: Philips Healthcare
PHA Academy
One Deerfield Centre
13560 Morris Road
Alpharetta, GA 30004

“Business Model Disruptions: The Impact of Technology on Different Industries”: May Healthcare & Technology Forum Summary

Written By Lasondria Hill

The Healthcare and Technology Forums combined forces for PMI Atlanta’s May Forum. Keith Farley, Director of Innovation & Customer Experience at Aflac Worldwide Headquarters took the audience on quite an innovative tour. It all began with a question…

What would you do if the CEO of your company or your Manager challenged you to find innovative ways to put the company out of business? Hmmmmm, food for thought indeed! I’m sure you have a question mark floating above your head and a pensive expression on your face. Well, this is exactly what leaders within Aflac tasked Keith Farley and his team (Accelerating Change Together Team) with. Aflac is a Fortune 500 company, providing financial protection to more than 50 million people worldwide.

Keith Farley’s career path has ranged from marketing cordless drills to transforming supplemental insurance—with a splash of Coke. Seven years managing the DEWALT power tools brand at Black & Decker provided him a solid foundation in sales, marketing, and leadership. In his current role as Director of Innovation & Customer Experience, Keith is charged with driving Aflac’s multi-year, transformational initiative. By facilitating innovative platforms, streamlined processes, and of-the-moment technology, Keith works to deliver a best-in-class customer experience.

Read more ...

"The Heart Failure Project and the American Heart Association": June Healthcare Forum Summary

Written by Lasondria Hill

The PMI Atlanta Healthcare Forum for June was treated to a fascinating and heart-pounding (pun intended) presentation by Michael Privette, Executive Director and Vice President of the American Heart Association’s Metro Atlanta Division.

The American Heart Association is the nation’s oldest and largest volunteer organization dedicated to fighting heart disease and stroke. To many, the American Heart Association represents heart walks and volunteering. But it also represents much more, including publication of guidelines related to cardiovascular disease, stroke, healthy eating, workplace health and heart failure.

Michael joined the American Heart Association in 2007 as Senior Director of Corporate Relations in Raleigh-Durham, North Carolina, and has led the Metro Atlanta Division since 2011. Michael was recently named to a national role as AHA’s National Director of the Go Red for Women Campaign.

Michael began his presentation with some interesting and alarming statistics that drive the many programs the American Heart Association implements:

• 28.2% of all deaths in Georgia are the result of cardiovascular disease
• The total number of annual cardiovascular disease-related deaths in Georgia (21,042) represents a 16% decrease since 2010
• More than 11,000 men and 9,800 women die from cardiovascular disease and stroke in Georgia each year
• Heart failure is the leading cause of 30-day readmissions, and more than 80% of heart failure patients are deceased within five years of diagnosis

Read more ...


Membership Benefits

PMI Atlanta, made up of over 4,000 members, is located in a large geographic area serving project managers all over North Georgia and metro Atlanta.

Not a member? Apply Today!