Governance Forum

“Super-Sized Vendor Management and Vendor Governance": April Governance Forum

By Kashif Choudry

The April PMI Atlanta Governance Forum hosted Joseph Sisto, Director of the Global Sales and Marketing PMO at IHG (Intercontinental Hotels Group). The topic chosen by Joe is called “Super-Sized Vendor Management and Vendor Governance”. The importance of Vendor Governance is becoming increasingly important for organizations and PMOs can be a true partner in addressing the challenges.

Overview:
Joe focused his discussion on a massive transformation effort currently underway at IHG, which involves the replacement of the current Global Reservation System (GRS). As one can imagine, an effort of this scale involves an enormous budget and requires the ability to govern several large vendors.

GRS Program Governance includes the following functions, and every function requires vendor management / governance:

  • Program Planning and Project Management
  • Financial Governance
  • Program Governance / Performance
  • Process Standards & Tools
  • Program Reporting

One of the key takeaways from the discussion was that the PMO must work in lockstep with Procurement/Vendor Management. Joe’s experience in working with Vendor Partnerships has shown us that there are many facets to strategic vendor governance to ensure compliance and success.

Another key takeaway was the need to manage the relationship and setting expectations with Vendors/Partners. This includes the following:

  • Stakeholder relations
    o Congruence in reporting
    o Forecasting of dates
    o Meetings/Messages
  • Governance of Agreement
    o Changes and Amendments to Contract
  • Policy/behavior/ethics
    o Ethical Behavior in compliance
    o Alignment with our company policies
    o Hotel interactions

The key message was that while some things may appear obvious within the organization, for example: reporting congruence (definitions of green, yellow, red); these have to be spelled out with vendors. Otherwise, the situation can spiral out of control quickly. It pays to invest in spending the time up-front to clearly set the expectations with the vendors. Joe mentioned that when the GRS program kicked off, he painstakingly walked the vendors through the expectations.

Special thanks to Joe Sisto for sharing the lessons learned and thought leadership. This is the second time that Joe has presented at the PMI Governance Forum, and we appreciate his willingness to share valuable ideas with the Atlanta PMI community.

We would also like to thank our sponsors at Global Payments for being our steady and supportive hosts for 3+ years.

If you would like to learn more about Governance and the value it brings to projects, please join us at a future forum. The calendar can be found on the PMI Atlanta website


ABOUT PMI
PMI Atlanta serves project managers in Metro Atlanta, and we're an active resource to corporations, community and government agencies throughout north Georgia. With over 4,000 members, PMI Atlanta is the second largest chapter in the US and fifth largest in the world. Our professional expertise span across industries; we’re the professionals building healthcare information technology systems, the engineers developing smarter public transportation, and the planners growing our communities more efficiently.


"Know what value you are bringing to the organization: PMO Governance case studies across multiple industries and varying missions": October Governance Forum Summary

By Alex Blench, PMP

The PMI Atlanta Governance Forum hosted Dan Petell, Senior Director at Equifax. Dan delivered an interactive seminar designed to teach attendees how to identify and build value in projects. Over his 37 years in the industry, Dan has experienced project management at all levels and walked members through 4 unique PMO case studies.

Overview: Identifying and building value is one of the most important goals of project management. Dan emphasized the importance of gauging value by creating a measurable benefit delivered to stakeholders, and whether or not that value was within scope. Dan outlined a few key ingredients to improve the delivered value of projects this during his seminar this month:

•  Define Value
   o   Confirm expectations of the deliverable.
   o Measure value based upon recipient’s level of satisfaction with the results.
   o Define work that will contribute the most benefit to the customer.

•  Encourage Cross-Functional Interaction
   o Meetings should be brokered by VP/Executive level leadership.
   o Build trust and understanding that your priorities are not the only priorities.
   o Stimulate cooperation and resource/knowledge sharing.
   o Enables departments to leverage resources/staff together as a team.

•  Create a “Project Management Operations Book”
   o Keep everyone on the same page.
   o Aligns day-to-day operations with the overall goal.
   o Encourages communication and sharing of ideas.

•  “Sunset” your project and retire old systems.
   o If you are introducing a new system, build a business case to retire the old system.
   o Make sure senior leadership is involved every step of the way and there is a clear path to the objective.
   o Do not discount the project Closure process group of project management.

Forum Highlights: Dan emphasized the importance of demonstrating value to Senior Leadership and the customer. Senior Leadership is an important tool, necessary to leverage resources and bring teams together to deliver value. Remember, just because everyone is working does not mean that they are always producing value when measured against the objective of the project.


Special thanks to our presenter Dan Petell for an engaging discussion and sharing lessons learned from over his extensive experience in governance.

We appreciate our participants as well, and were able to offer free PMI-branded goodies to those who were in attendance. 

We would also like to thank our sponsors at Global Payments for making this event possible.

If you would like to learn more about Governance and the value it brings to projects, please join us at a future forum. The calendar can be found on the PMI Atlanta web site at http://www.pmiatlanta.org 


ABOUT PMI

PMI Atlanta serves project managers in Metro Atlanta, and we're an active resource to corporations, community and government agencies throughout north Georgia. With over 4,000 members, PMI Atlanta is the second largest chapter in the US and fifth largest in the world. Our professional expertise span across industries; we’re the professionals building healthcare information technology systems, the engineers developing smarter public transportation, and the planners growing our communities more efficiently.

 

By Alex Blench, PMP

The PMI Atlanta Governance Forum hosted Dan Petell, Senior Director at Equifax. Dan delivered an interactive seminar designed to teach attendees how to identify and build value in projects. Over his 37 years in the industry, Dan has experienced project management at all levels and walked members through 4 unique PMO case studies.

Overview: Identifying and building value is one of the most important goals of project management. Dan emphasized the importance of gauging value by creating a measurable benefit delivered to stakeholders, and whether or not that value was within scope. Dan outlined a few key ingredients to improve the delivered value of projects this during his seminar this month:

·         Define Value

o   Confirm expectations of the deliverable.

o   Measure value based upon recipient’s level of satisfaction with the results.

o   Define work that will contribute the most benefit to the customer.

·         Encourage Cross-Functional Interaction

o   Meetings should be brokered by VP/Executive level leadership.

o   Build trust and understanding that your priorities are not the only priorities.

o   Stimulate cooperation and resource/knowledge sharing.

o   Enables departments to leverage resources/staff together as a team.

·         Create a “Project Management Operations Book”

o   Keep everyone on the same page.

o   Aligns day-to-day operations with the overall goal.

o   Encourages communication and sharing of ideas.

·         “Sunset” your project and retire old systems.

o   If you are introducing a new system, build a business case to retire the old system.

o   Make sure senior leadership is involved every step of the way and there is a clear path to the objective.

o   Do not discount the project Closure process group of project management.


Forum Highlights: Dan emphasized the importance of demonstrating value to Senior Leadership and the customer. Senior Leadership is an important tool, necessary to leverage resources and bring teams together to deliver value. Remember, just because everyone is working does not mean that they are always producing value when measured against the objective of the project.


Special thanks to our presenter Dan Petell for an engaging discussion and sharing lessons learned from over his extensive experience in governance.

We appreciate our participants as well, and were able to offer free PMI-branded goodies to those who were in attendance.


We would also like to thank our sponsors at Global Payments for making this event possible.

If you would like to learn more about Governance and the value it brings to projects, please join us at a future forum. The calendar can be found on the PMI Atlanta web site at http://www.pmiatlanta.org



ABOUT PMI
PMI Atlanta serves project managers in Metro Atlanta, and we're an active resource to corporations, community and government agencies throughout north Georgia. With over 4,000 members, PMI Atlanta is the second largest chapter in the US and fifth largest in the world. Our professional expertise span across industries; we’re the professionals building healthcare information technology systems, the engineers developing smarter public transportation, and the planners growing our communities more efficiently.

 

 


"Joint Venture Case Studies - Integrating Disparate Governance and Approaches": September Governance Forum Summary

By Alex Blench, PMP

The PMI Atlanta Governance Forum hosted a discussion about case studies in joint-venture situations with Paul Dangel, Senior Director of EPMO at Cox Communications. Paul was a key player in Cox’s partnership with Sprint to develop a wireless line of business. In addition, Paul directed Cox’s Contour 2 program which involved a partnership with Comcast for video services.

Overview: Managing change is a pillar of effective project management and is particularly challenging when two organizations with drastically different cultures jointly pursue a business goal. When managing independent teams, a few guiding principles come into play:

    • Define roles
       o Set clear and defined expectations
       o Clearly outline each company’s responsibility
       o Clearly outline each team’s responsibility
       o Stay in your lane

    • Define Metrics
       o Identify critical KPIs
       o Identify critical SLAs
       o Identify Metric Owners
       o Agree on Metric Targets
       o Adopt a common language
       o Ensure one source of truth for all reporting

    • Integrate
       o Integrate systems
       o Co-locate support

    • Test
       o Conduct dry runs
       o Conduct alarming scenarios (risk management)
       o Proof of concept with employees
       o Pilot with targeted goals and metics

Forum Highlights: Paul shared personal stories of leveraging tools and techniques to unite teams behind common processes. Speaking at length about the importance of communication, he provided tips and tricks for keeping everyone on the same page and managing workflow.

Special thanks to our presenter Paul Dangel for an engaging discussion and sharing lessons learned from over 17 years of experience in project management/governance and the telecommunications industry.

We appreciate our participants as well, and were able to offer free PMI-branded goodies to those who were in attendance.

We would also like to thank our sponsors at Global Payments for making this event possible.

If you would like to learn more about Governance and the value it brings to projects, please join us at a future forum. The calendar can be found on the PMI Atlanta web site at http://www.pmiatlanta.org


ABOUT PMI
PMI Atlanta serves project managers in Metro Atlanta, and we're an active resource to corporations, community and government agencies throughout north Georgia. With over 4,000 members, PMI Atlanta is the second largest chapter in the US and fifth largest in the world. Our professional expertise span across industries; we’re the professionals building healthcare information technology systems, the engineers developing smarter public transportation, and the planners growing our communities more efficiently.


"Governance Starter Kit": August Governance Forum Summary

Written by Alex Blench, PMP

The PMI Atlanta Governance Forum hosted Ron Stacey, Senior Management Consultant from Aspirent Consulting this month. Ron has nearly 28 years of multi-faceted IT and Project Management experience and delivered comprehensive advice to attendees for building the framework for effective governance.

Stacey-RonOverview: Ron defines governance as making decisions that control the flow of resources for company goals. To that end, it is important to establish a framework and the conduit through which information and resources can flow. Ron highlighted that managing the integration of different departments to accomplish tasks is a chief goal of governance. Ron also stresses that managing the flow of resources and keeping projects on track are also important; but to beware the hazards of “over-regulation”. Over-regulation can often occur when governance becomes too rigid and processes become cumbersome. Ron illustrated a few key elements to focus on to build and maintain agile and productive governance framework in an organization.

Read more ...

"Governance in Challenging Business Environments": April Governance Forum Summary

By Alex Blench, PMP

The PMI Atlanta Governance Forum hosted Dan Smith, former Chief Information Officer for the City of Atlanta on April 27. Dan reflected on his time in public service during the 2008 financial crisis and shared best practices for managing an organization during times of economic difficulty.

Overview: Effective governance can make the difference between success and failure. This statement characterizes Dan’s experience with the City of Atlanta between 2008 and 2011 included keeping networks stable while grappling with layoffs, budget cuts, and a large-scale Oracle ERP implementation. While operating with a reduced workforce, Dan built relationships with the department heads and applied his experience to maintain operations while accomplishing various high-level organizational goals.

Read more ...


Membership Benefits

PMI Atlanta, made up of over 4,000 members, is located in a large geographic area serving project managers all over North Georgia and metro Atlanta.

Not a member? Apply Today!