Healthcare Forum - 200520

Project Management in Chaos
presented by Lee Palmer, Sr. Director Customer Service Technical Operations

The PMI Atlanta Healthcare Forum has 9 planned sessions throughout 2020. Proposed topics include IT & IT PMO in Healthcare, Healthcare SME/Domain Forums such as Clinical, Laboratory, Research, Tomorrow's Healthcare & Government practices/law, Thought Leadership in Healthcare, and Innovation in Healthcare Technology.


“Ready, Fire, Aim!” How do you prevent chaos when a crisis arises that requires project management?
Not all projects have the luxury of being executed in a linear manner with stability and ample time to plan. There are instances where immediate action is needed and projects must be initiated without a detailed project management plan in place.

• How do you ensure resources are focused on the correct priorities in the correct sequence when everything seems urgent and needed immediately?
• How do you initially communicate to the internal and external stakeholders?
• How do you keep everyone informed of day-to-day progress and help needed?
• How do you know if you are on track for success or failure?
• How do you pivot and adapt when major unexpected obstacles arise for well-planned projects that seemed on-track for success?

This presentation will feature case studies and lessons learned for “Project Management in Chaos” from the perspective of a healthcare equipment manufacturer.


Lee Palmer is Sr. Director of Customer Service Technical Operations for Philips Imaging Systems and Patient Monitoring equipment in the United States. He leads the Customer Care Solutions Center Remote Support team, as well as the internal Tier 2 Support Team for Philips Field Service Engineers.

Lee has held Project Manager roles in multiple industries and led teams of Project Managers in the healthcare industry for the last 10 years. He is PMP® certified and currently leads teams working on projects related to customer experience and service productivity.


Wednesday, May 20, 2020, 6:00 PM - 8:00 PM

Philips LogoWhere

Philips Healthcare, 13560 Morris Road, PHA University Room, Alpharetta, GA 30004


PMI Atlanta Member: $12.00, Early Bird Rate $10.00 through May 13th
Non-Member: $15.00, Early Bird Rate $13.00 through May 13th

Forums no longer accept cash registrations at the door.  Please register in advance or via credit card at the door.

Meeting content, presenter, and location are subject to change. Refunds will not be made for changes in meeting content, presenters, or locations. 


Earn 1 PDU
Talent Triangle Category: Strategic and Business Management  

PDUs can be claimed here.
For detailed instructions, please visit the CCRS User Guide.

Event Properties

Event Date 05-20-2020 6:00 pm
Event End Date 05-20-2020 8:00 pm
Registered 14
Cut Off Date 05-20-2020 11:55 pm
Original Price $15.00
Discounted Price $13.00 (Until 05-13-2020 23:59)
Location Philips Healthcare

Member Benefits

PMI Atlanta, made up of over 4,000 members, is located in a large geographic area serving project managers all over North Georgia and metro Atlanta.

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