PMI Atlanta Chapter

PMI Atlanta Chapter - “Emotional Intelligence”: February Healthcare Forum Summary

Written By Marcia Trajano, PMP


On February 20th, The PMI Healthcare Forum presented “Emotional Intelligence”, a topic explored by Mark Higham, PMP, PMI-ACP.
Mark began the presentation by defining emotional intelligence and what it represents to us, and discussed four elements of emotional intelligence:

  • Internal Focus: Self-awareness & Self-management
  • External Focus: Social-awareness & Relationship Development

Referencing the well-known saying, “perception is reality,” Mark shared the importance of managing our emotions and increasing our awareness and understanding of emotional intelligence. Mark moved on to present some tools and techniques to use to accomplish this. These tools and techniques, e.g. self-reflection list; ABCDE model; applying empathy; listening, communication and getting feedback, are centered on the four elements of emotional intelligence and provide a clear approach to this subject. From Self-Awareness to Relationship Development, Mark delved into each of the elements of emotional intelligence, bringing clear and concise definition and examples for the audience to consider.
Participants were engaged with this presentation and the Q&A at the end clearly demonstrated the audience’s interest in the information Mark shared. Highlighting and sharing his personal experiences with emotional intelligence, Mark addressed participant’s questions openly, including sharing reading that had helped him in this area – Thinking, Fast and Slow by Daniel Kahneman.

At the conclusion of this presentation on emotional intelligence, Mr. Higham encouraged the audience to develop an action plan to address this in their personal and professional lives.

Next Event

Join us at the next PMI Atlanta Healthcare forum on Wednesday, March 18, 2020.

Keynote Presentation: Project Management in Chaos by Lee Palmer, Sr. Director, Customer Service Technical Operations, Philips Healthcare

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About PMI

Atlanta Chapter serves Project Management Community in Metro Atlanta, and we're an active resource to corporations, community and government agencies throughout north Georgia. With over 5,000 members, PMI Atlanta is among the top 5 chapters in the world. Our professional expertise span across industries; we’re the professionals building healthcare information technology systems, the engineers developing smarter public transportation, and the planners growing our communities more efficiently.