By Alex Blench, PMP
The PMI Atlanta Governance Forum hosted a discussion with Eric Klein, General Manager of Demand Planning at Delta Air Lines TechOps. Eric joined Delta as a contractor in 2011. A few short years later, he created a department to standardize Maintenance instructions. He brings his background in team building and process improvement to the Atlanta Governance Forum.
Overview: Managing an efficient organization is all about hiring the right people and trusting them to do the job. Eric emphasizes the value of certifications which demonstrates a commitment to self-improvement. He circled back to these core principles frequently and underscored them as the bedrock of a successful organization.
Eric went on to explain that he shifted his management approach from focusing on money to time management. He pointed out that money can be acquired, moved around, and increased. Alternatively, time is a constant and inflexible constraint. Eric manages his time like a bank account, and consistently stresses time management to his teams.
• Highlights
o Challenge the status quo
o Be persistent
o Establish clearly defined rules and make them available
o Always be kind
o Have courage
o Constantly pursue knowledge
o Always tell the truth
“If you are producing results, people will recognize that”
Special thanks to our presenter Eric Klein for an engaging discussion and sharing lessons learned from over 36 years of management experience.
If you would like to learn more about Governance and the value it brings to projects, please join us at a future forum. The calendar can be found on the PMI Atlanta web site at http://www.pmiatlanta.org
Thank you to our sponsors at Global Payments for making this event possible.
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PMI Atlanta serves project managers in Metro Atlanta, and we're an active resource to corporations, community and government agencies throughout north Georgia. With over 4,000 members, PMI Atlanta is the second largest chapter in the US and fifth largest in the world. Our professional expertise spans across industries. We’re the professionals building healthcare information technology systems, the engineers developing smarter public transportation, and the planners growing our communities more efficiently.