The Joseph Call Center Project was a cross- functional representation of the Home Depot, with teams from functional areas throughout the organization as well as external business partners. Implementation included everything from evaluation and selection of sites, construction of facilities, setup and training of staff, to development of the call center applications, design and building of a centralized voice solution, and integration of all the components into a functional call center environment. All this was accomplished from November 2011 to December 2012. Being the largest capital project for 2012, there were daily updates for the CEO and the team moved forward accomplishing opening the facilities on schedule.